Contact Information

Vivid Vault Co. – We're Here to Help

At Vivid Vault Co., we believe that excellent customer service is just as important as the products we offer. Whether you are looking for additional information about a storage solution, need help with an existing order or have a question about our policies, our team is happy to hear from you.

We aim to make every interaction straightforward, helpful and professional.

Business Information

Business Name: CDK Consultants

Trading Name: Vivid Vault Co.

Contact Person: Shaun Waler

Business Address:
12 Rosebank Cres,
Hurstville NSW 2220,
Australia

Return Address:
12 Rosebank Cres,
Hurstville NSW 2220,
Australia

Customer Service Email: [email protected]

Official Website: https://www.vividvaultco.xyz

Customer Support

Our customer support team can assist with a variety of enquiries, including:

Product Information

If you would like to learn more about our wall-mounted storage baskets, multi-tier storage carts or eyeglasses storage cases, please contact us.

We can assist with general questions about product features, available information, dimensions, intended use and product specifications.

Order Assistance

If you have questions about an existing purchase, please include your order number so that we can identify the relevant transaction and assist you more efficiently.

Shipping and Delivery

For enquiries concerning delivery charges, shipment progress, tracking information, delayed parcels or incorrect delivery details, our team can help review the available information.

Returns and Refunds

If you need to return a product, request a refund or report a damaged or defective item, please contact us with a description of the issue and your order details.

Website Assistance

If you experience difficulties accessing our website, completing checkout or receiving order confirmation information, please let us know.

How to Contact Us

For the most efficient assistance, we recommend contacting us by email.

When submitting an enquiry, please include:

• Your full name.

• Your order number, if applicable.

• The product or service concerned.

• A clear explanation of your question or concern.

• Relevant photographs or supporting information, where appropriate.

Providing these details helps us understand your situation and respond more effectively.

Our Commitment to Customers

We value clear communication, respectful interactions and fair solutions.

Every enquiry is important to us, and we aim to provide helpful information while handling customer concerns in accordance with our published policies and applicable Australian Consumer Law.

If your enquiry concerns a product problem, your statutory consumer rights will be respected independently of any voluntary customer service arrangements.

Thank you for choosing Vivid Vault Co.

We appreciate your support and look forward to assisting you.

Vivid Vault Co.
Operated by CDK Consultants
12 Rosebank Cres, Hurstville NSW 2220, Australia
Email: [email protected]
Website: https://www.vividvaultco.xyz