Shipping Policy

Effective Date: 10 November 2026

At Vivid Vault Co., we understand that receiving your order is an important part of the shopping experience. Whether you are purchasing a wall-mounted storage basket, a multi-tier rolling cart or an eyeglasses storage case, we want your products to arrive safely and in a timely manner.

Our shipping process is designed to make ordering straightforward, with transparent delivery charges and clear information about order preparation, dispatch and delivery.

This Shipping Policy explains how orders are processed and delivered through our online store.

1. Shipping Coverage

Vivid Vault Co. offers online ordering and delivery to the destinations made available at checkout.

Available delivery locations may depend on carrier coverage, product availability and logistical arrangements.

Customers should ensure that their delivery address is complete, accurate and suitable for receiving parcels.

We may be unable to deliver to certain remote, restricted or otherwise unsupported locations.

If a delivery destination cannot be serviced after an order has been placed, we will contact the customer to discuss the available options.

2. Shipping Fees

We aim to make shopping with Vivid Vault Co. affordable and convenient.

Our standard shipping fee structure is as follows:

Orders of US$10 or more

Eligible orders with a merchandise subtotal of US$10 or more qualify for free standard shipping.

Orders below US$10

Orders with a merchandise subtotal below US$10 are subject to a standard shipping charge of US$5.99.

The applicable shipping charge will be displayed during checkout before payment is completed.

The merchandise subtotal is calculated before the shipping fee is added and does not include separately charged delivery costs.

Any applicable discounts, promotions or other checkout adjustments will be reflected in the order total.

If a promotional offer provides different shipping conditions, the specific promotional terms will apply where legally valid and clearly disclosed.

3. Order Processing

After you successfully place an order, our team will begin the order verification and fulfilment process.

This may include:

• Confirming the order details.

• Checking payment status.

• Verifying product availability.

• Preparing the selected items.

• Checking that the order contains the correct products and quantities.

• Arranging packaging and carrier handover.

We aim to process orders as efficiently as reasonably possible.

Order processing times may vary depending on order volume, stock availability, public holidays and operational circumstances.

An order confirmation email indicates that your purchase has been received. Dispatch confirmation or tracking information may be provided separately when available.

4. Delivery Timeframes

Delivery timeframes depend on the destination, carrier service, dispatch location and other logistical factors.

Any delivery estimates displayed at checkout or communicated to customers are indicative rather than guaranteed unless expressly stated otherwise.

Factors that may influence delivery include:

• Distance between the dispatch location and delivery address.

• Carrier operating schedules.

• Regional delivery availability.

• Public holidays and weekends.

• Severe weather conditions.

• Peak shopping periods.

• Customs or border processing for international shipments.

• Unforeseen transport or logistical disruptions.

We will make reasonable efforts to assist customers where a delivery is significantly delayed.

Nothing in this section excludes any remedies available under Australian Consumer Law if goods are not supplied within the required or agreed timeframe.

5. Shipping Confirmation and Tracking

Where tracking is available, customers may receive a shipping confirmation email containing a tracking reference or relevant delivery information.

Tracking services are operated by the relevant delivery provider.

Please allow reasonable time for tracking information to become active after the parcel has been handed over to the carrier.

Tracking events may not update continuously, and temporary gaps in tracking information do not necessarily mean that a parcel has stopped moving.

If your tracking information has not changed for an extended period or appears inconsistent with the delivery progress, please contact us.

6. Delivery Address Accuracy

Customers are responsible for providing accurate delivery details when placing an order.

Before completing checkout, please carefully review:

• Recipient name.

• Street address.

• Apartment, unit or building number.

• Suburb or city.

• State or territory.

• Postcode.

• Country.

• Contact information, where requested.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts or additional carrier charges.

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to update the delivery details before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been handed over to a carrier.

7. Missed Deliveries

If no one is available to receive a parcel, the carrier may follow its own delivery procedures.

Depending on the carrier and destination, this may include:

• Leaving the parcel in a permitted safe location.

• Attempting delivery again.

• Directing the parcel to a collection point.

• Holding the parcel for customer collection.

• Returning the parcel to the sender.

Customers should follow any instructions provided by the delivery carrier.

If a parcel is returned because of an incorrect address, failure to collect or repeated unsuccessful delivery attempts, please contact us to discuss the available options.

Any additional delivery arrangements or charges will be explained before a new shipment is organised.

Nothing in this section excludes any responsibility that may apply to us under Australian Consumer Law.

8. Lost or Delayed Packages

We understand that delayed or missing parcels can be frustrating, especially when you are looking forward to organising your home with a new product.

If your parcel has not arrived within the expected delivery period, please contact us.

We may:

1. Review the order and shipping information.

2. Check the available tracking records.

3. Contact the relevant carrier where appropriate.

4. Investigate the delivery status.

5. Discuss a suitable resolution based on the circumstances and applicable legal obligations.

Where an order is confirmed lost or not delivered, we will provide an appropriate solution in accordance with Australian Consumer Law and the circumstances of the transaction.

9. Damaged Packages

Although we take reasonable care when arranging the dispatch of orders, damage may occasionally occur during transportation.

If your package arrives visibly damaged, we recommend taking photographs of:

• The external packaging.

• Any damaged protective materials.

• The affected product.

• Any broken or missing components.

Please contact us as soon as reasonably possible with your order number and supporting information.

We will assess the issue and work with you to determine an appropriate resolution.

For example, if a wall-mounted storage basket arrives cracked, a rolling cart has damaged structural parts, or an eyeglasses storage case arrives with a broken closure, we will assess the matter under the applicable consumer guarantees.

Your statutory rights are not restricted by any suggested reporting period in this policy.

10. Multiple Products and Split Shipments

Where an order contains multiple products, items may occasionally be dispatched separately depending on stock availability, packaging requirements or fulfilment arrangements.

If an order is divided into multiple shipments, the parcels may have separate tracking references and different delivery dates.

Customers should review the available shipping information before assuming that an order is incomplete.

If a product appears to be missing after the remaining parcels have been delivered, please contact our support team so we can investigate.

11. International Shipping and Customs

For deliveries outside Australia, international shipments may be subject to customs procedures, import duties, taxes, clearance fees or other charges imposed by the destination country.

Where such charges apply and have not been collected at checkout, they may be payable by the recipient in accordance with local law.

International delivery timeframes may be affected by customs inspections, import restrictions or local carrier operations.

Customers are responsible for checking whether the products they wish to purchase can lawfully be imported into their destination country.

We will provide available shipping information during checkout where applicable.

12. Shipping Changes and Order Cancellation

If you need to change your delivery address or cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate requests before dispatch.

Once a parcel has been handed to a delivery carrier, we may be unable to redirect, stop or recall it.

If cancellation is no longer possible, please contact us to discuss the available options after delivery.

Any cancellation or refund will remain subject to applicable consumer law.

13. Delivery Responsibilities and Consumer Rights

Vivid Vault Co. aims to arrange delivery in accordance with the agreed order details and applicable consumer guarantees.

Nothing in this Shipping Policy is intended to transfer responsibilities to customers where those responsibilities legally remain with the supplier.

Where goods are not delivered as agreed or within a reasonable time, customers may have rights to seek an appropriate remedy.

We will assess delivery complaints fairly and in accordance with the Australian Consumer Law.

14. Contact Our Shipping Team

If you have any questions about shipping fees, tracking information, delivery delays or a missing parcel, please contact us:

Business Name: CDK Consultants
Trading Name: Vivid Vault Co.
Contact Person: Shaun Waler
Email: [email protected]
Business Address: 12 Rosebank Cres, Hurstville NSW 2220, Australia
Website: https://www.vividvaultco.xyz

We appreciate your patience and trust. Our goal is to make sure your shopping experience is convenient from checkout through to delivery.