Terms of Service

Effective Date: 10 November 2026

Welcome to Vivid Vault Co. These Terms of Service govern your access to and use of our website, https://www.vividvaultco.xyz, and any purchases made through our online store.

Vivid Vault Co. is operated by CDK Consultants, based in New South Wales, Australia.

By accessing our website, browsing our products, creating an account or completing a purchase, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should discontinue using the website.

These terms are intended to operate consistently with Australian Consumer Law and other applicable laws of New South Wales and Australia.

1. About Vivid Vault Co.

Vivid Vault Co. is an online retail store specialising in practical household storage and organisation products.

Our product selection includes:

• Wall-mounted storage baskets designed to make better use of available wall and cabinet space.

• Multi-tier storage carts designed to organise household essentials and provide flexible storage.

• Eyeglasses storage cases designed to keep eyewear organised and protected when not in use.

We aim to provide clear product descriptions, accurate pricing information and a convenient online shopping experience.

2. Eligibility and Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organisation, you represent that you have the necessary authority to do so.

You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights of other users or the operation of our services.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Introduce malicious software, viruses or harmful code.

• Copy or reproduce website content for unauthorised commercial purposes.

• Submit false, misleading or fraudulent order information.

• Use automated systems to disrupt or improperly access website services.

We reserve the right to take reasonable action where website use breaches these terms or applicable law.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and specifications are accurate and informative.

Because products may be displayed on different screens and devices, minor differences in colour appearance, brightness or visual presentation may occur.

For storage products, customers should carefully review the available product information before purchasing, including:

• Dimensions and storage capacity.

• Materials and construction.

• Installation or mounting requirements.

• Assembly instructions.

• Included accessories and components.

• Weight limitations, where specified.

• Intended use and care instructions.

Wall-mounted storage baskets should be installed using appropriate mounting methods for the relevant surface. Multi-tier carts should be assembled according to the supplied instructions and used within any stated load limitations. Eyeglasses cases should be used for their intended storage purpose.

Customers should not assume that a product is suitable for a particular installation surface, load or application unless this is supported by the product specifications.

Nothing in this section excludes our responsibility for inaccurate descriptions or products that fail to meet applicable consumer guarantees.

4. Product Availability

Product availability may change from time to time due to inventory levels, supplier arrangements, demand or other operational circumstances.

We make reasonable efforts to keep our product listings updated, but we cannot guarantee that every item will remain available at all times.

If an item becomes unavailable after an order has been placed, we will contact the affected customer and discuss an appropriate solution, which may include a refund or another arrangement agreed with the customer.

We will not substitute a different product without appropriate customer agreement.

5. Pricing and Currency

All prices are displayed in the currency identified on our website or during checkout.

Where prices are displayed in US dollars (USD), the currency should be clearly identified so customers understand the amount being charged.

Product prices and applicable delivery charges will be presented during checkout before an order is completed.

Unless otherwise stated, any applicable taxes will be reflected in the pricing information or checkout total.

International card issuers and payment providers may apply foreign currency conversion rates or additional transaction charges. These charges are determined by the relevant financial institution or payment provider and may not be controlled by Vivid Vault Co.

We reserve the right to update product prices, promotions and offers from time to time. A price change will not retrospectively alter an order that we have already accepted, except where a correction or other adjustment is permitted by law and appropriately communicated.

If a genuine pricing or listing error occurs, we will take reasonable steps to contact the customer and resolve the matter fairly and lawfully.

6. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After checkout, you may receive an automated order confirmation acknowledging that your order has been received.

An automated confirmation does not necessarily mean that the order has completed every verification or fulfilment step.

We may need to review orders for payment verification, stock availability, delivery information or suspected fraudulent activity.

If an order cannot be fulfilled, we will notify you and arrange an appropriate resolution, including a refund where applicable.

We will not use an order review process to avoid obligations that arise under Australian Consumer Law.

7. Payment

Payments must be completed using the payment methods made available during checkout.

By submitting payment details, you confirm that:

• You are authorised to use the selected payment method.

• The payment information provided is accurate.

• You authorise the relevant payment provider to process the transaction.

• You agree to pay the total amount displayed at checkout.

Payment processing may be performed by independent third-party providers.

Vivid Vault Co. does not control every aspect of third-party payment processing, but we take reasonable steps to use appropriate payment services.

8. Shipping and Delivery

We offer delivery services subject to our Shipping Policy.

Our standard delivery arrangement provides free shipping for qualifying orders of US$10 or more.

Orders with a merchandise subtotal below US$10 are subject to a US$5.99 shipping charge.

Applicable shipping charges will be displayed during checkout before payment is completed.

Delivery estimates are provided as general guidance and may vary due to location, carrier capacity, public holidays, weather, customs processing or other circumstances outside our reasonable control.

For further details, please refer to our Shipping Policy.

9. Returns, Refunds and Exchanges

We want customers to feel confident when shopping with Vivid Vault Co.

Return and refund requests are handled in accordance with our Return and Refund Policy and applicable Australian Consumer Law.

Nothing in these Terms of Service limits your rights to a repair, replacement or refund where a product does not meet a consumer guarantee.

Where a product has a major failure, you may generally choose a refund or replacement. Where a minor failure occurs, we may be entitled to provide an appropriate free repair or other remedy within a reasonable time.

Our voluntary change-of-mind arrangements are separate from these mandatory legal rights.

10. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please notify us if you become aware of unauthorised account access or suspect that your account information has been compromised.

We reserve the right to restrict or suspend account access where reasonably necessary to protect website security, investigate suspected fraud or address a breach of these terms.

Any action involving an account will remain subject to applicable legal requirements.

11. Intellectual Property

Unless otherwise stated, the content appearing on the Vivid Vault Co. website, including text, graphics, logos, website layouts, product descriptions and original marketing materials, is owned by or licensed to the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected website materials without the appropriate authorisation.

Third-party product names, trademarks and images remain the property of their respective owners where applicable.

Nothing in these terms transfers ownership of intellectual property to website visitors.

12. Customer Communications and Reviews

We welcome genuine feedback about our products and services.

When submitting a review, comment or other content, you agree that:

• Your contribution is based on your genuine experience.

• Your statements are not knowingly false or misleading.

• Your content does not violate another person's rights.

• Your content does not contain unlawful, threatening or abusive material.

• You have the right to submit any images or information you provide.

We may moderate or remove content that violates these requirements or applicable law.

Where you submit content for publication, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with operating and promoting our store, subject to applicable privacy and consumer protection laws.

We will not treat this licence as permission to publish private information without an appropriate legal basis or consent.

13. Third-Party Services and Links

Our website may include links to external websites, payment services, delivery platforms or other third-party resources.

These services may operate under independent terms and privacy policies.

We are not responsible for the content or practices of third-party websites that we do not control.

However, this provision does not exclude any responsibility that cannot legally be excluded under applicable law.

14. Website Availability and Technical Issues

We aim to maintain a reliable and accessible website.

However, temporary interruptions may occur because of maintenance, software updates, hosting issues, network interruptions, cybersecurity incidents or other technical circumstances.

We may update, modify or temporarily suspend certain website features when reasonably necessary.

We do not guarantee uninterrupted or error-free website operation at all times.

Nothing in this section excludes statutory rights or remedies relating to services supplied to consumers.

15. Limitation of Liability

To the extent permitted by applicable law, Vivid Vault Co. is not responsible for losses arising from circumstances beyond our reasonable control, including:

• Internet or telecommunications interruptions.

• Third-party platform outages.

• Delivery disruptions outside our reasonable control.

• Unauthorised access caused by circumstances that could not reasonably have been prevented.

• Customer misuse of products contrary to supplied instructions.

• Damage resulting from improper installation, excessive loading or inappropriate use.

However, nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded or limited under Australian Consumer Law or other applicable legislation.

Where a limitation is permitted by law, it will apply only to the extent legally allowed.

16. Privacy

Your use of our website may involve the collection and handling of personal information.

Our Privacy Policy explains what information we collect, why we collect it, how it may be disclosed and how you can request access to or correction of your information.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

17. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, website functionality, products or legal requirements.

Updated terms will be published on our website with a revised effective date.

Changes will not retrospectively remove rights or obligations that have already accrued, except where permitted by law.

Your continued use of the website after an updated version is published constitutes acceptance of the revised terms to the extent legally effective.

18. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws, including the Competition and Consumer Act 2010 (Cth) and Australian Consumer Law.

Any dispute arising from these terms will be subject to the jurisdiction of the courts of New South Wales and any courts with relevant appellate jurisdiction, subject to applicable consumer protection laws.

Nothing in this clause deprives consumers of any rights or protections available under mandatory laws that apply to their purchase.

19. Severability

If any provision of these terms is determined to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Contact Information and Legal Notice, form the principal terms governing your use of our website and purchases from Vivid Vault Co.

Where applicable law provides a mandatory right or protection, that right or protection takes priority over any inconsistent provision in these terms.

21. Contact Information

For questions concerning these Terms of Service, website access or an existing purchase, please contact:

Business Name: CDK Consultants
Trading Name: Vivid Vault Co.
Contact Person: Shaun Waler
Email: [email protected]
Business Address: 12 Rosebank Cres, Hurstville NSW 2220, Australia
Website: https://www.vividvaultco.xyz

Thank you for choosing Vivid Vault Co. We appreciate your business and look forward to helping you create a more organised and convenient everyday environment.