Privacy Policy

Effective Date: 10 November 2026

At Vivid Vault Co., we respect your privacy and recognise the importance of protecting the personal information you share with us.

When you browse our online store, explore our home organisation products, place an order or contact our customer support team, certain information may be collected and used to provide a smooth, secure and reliable shopping experience.

This Privacy Policy explains how CDK Consultants, trading through Vivid Vault Co. at https://www.vividvaultco.xyz, collects, uses, stores, discloses and protects personal information.

We aim to handle personal information responsibly and transparently, having regard to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), where applicable, and other relevant privacy requirements.

1. Information We Collect

Depending on how you interact with our website, we may collect several categories of personal information.

Personal and Contact Information

This may include:

• Full name.

• Email address.

• Billing address.

• Delivery address.

• Contact telephone number, if provided.

• Other information you voluntarily submit through customer support enquiries.

Order and Transaction Information

When you purchase a wall-mounted storage basket, multi-tier storage cart or eyeglasses storage case, we may collect information associated with your transaction, including:

• Products purchased.

• Product quantities and prices.

• Order number.

• Purchase date and time.

• Payment status.

• Shipping and delivery information.

• Refund, exchange or return history.

Payment card details are generally handled by the relevant payment service provider or payment processing platform. We do not intentionally store complete payment card details on our own systems unless expressly disclosed and handled through an appropriately secured payment arrangement.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Website pages visited.

• Date and time of website access.

• Referring website or traffic source.

• General browsing and interaction activity.

• Cookie identifiers and similar tracking information.

This information helps us understand how visitors use our website and identify opportunities to improve its performance.

2. How We Collect Personal Information

We may collect personal information through several channels.

Directly From You

Information may be collected when you:

• Create an account.

• Place an order.

• Complete the checkout process.

• Subscribe to marketing communications.

• Submit a contact form.

• Send an email to our customer service team.

• Request a refund or replacement.

• Participate in a promotion or survey.

Automatically Through Our Website

Our website may use cookies, pixels, analytics technologies and similar tools to collect technical information about browsing activity.

Through Third-Party Service Providers

We may receive relevant information from payment processors, delivery providers, website hosting services and other service providers involved in operating our online store.

Where practical, we take reasonable steps to ensure that personal information received from third parties is handled appropriately.

3. How We Use Your Information

We collect personal information for purposes connected with operating our business and providing our services.

These purposes may include:

Order Processing and Fulfilment

• Confirming and processing purchases.

• Arranging payment authorisation.

• Preparing products for dispatch.

• Coordinating delivery.

• Sending order confirmations and shipping updates.

• Managing returns, refunds and replacements.

Customer Support

• Responding to questions about product specifications.

• Providing guidance about storage baskets and installation arrangements.

• Assisting with multi-tier cart assembly enquiries.

• Responding to questions about eyewear storage products.

• Investigating damaged, missing or incorrect items.

• Resolving complaints and processing eligible remedies.

Website Improvement

We may use technical and browsing information to understand customer behaviour, improve website navigation, identify technical problems and make our online shopping experience more convenient.

Security and Fraud Prevention

Information may be used to identify suspicious transactions, protect customer accounts, investigate potential misuse and maintain the security of our website and payment processes.

Marketing Communications

Where permitted by law and subject to any required consent, we may use your contact information to send product updates, promotional announcements, special offers and other communications about Vivid Vault Co.

You can unsubscribe from marketing emails at any time using the unsubscribe instructions included in the communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders, refunds or customer service requests.

4. Cookies and Similar Technologies

Cookies are small data files stored on your device when you visit a website.

Vivid Vault Co. may use cookies and similar technologies to:

• Remember shopping cart contents.

• Maintain website functionality.

• Recognise returning visitors.

• Improve website loading and navigation.

• Analyse website traffic.

• Understand customer preferences.

• Support relevant advertising activities where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some website features, including checkout and shopping cart services.

Where required, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

5. Disclosure of Personal Information

We do not sell personal information to third parties in exchange for money.

However, we may disclose relevant information to trusted third parties when reasonably necessary to operate our business or fulfil your requests.

These parties may include:

Payment Service Providers

Payment processors may receive transaction information to authorise payments, process refunds and prevent fraudulent activity.

Delivery and Logistics Providers

We may provide your name, delivery address and relevant contact details to shipping companies and logistics partners so they can deliver your purchases.

Website and Technology Providers

Our online store may rely on website hosting, ecommerce platforms, analytics providers, customer support software and technical service providers.

Professional Advisers

Where necessary, we may share relevant information with legal, accounting, auditing or other professional advisers.

Government Authorities and Legal Recipients

We may disclose information where required or authorised by law, court order, regulatory obligation or a legitimate request from an appropriate authority.

We take reasonable steps to ensure that third-party recipients handle personal information in a manner consistent with applicable privacy requirements.

6. Overseas Disclosure of Information

Some of our ecommerce, hosting, payment, analytics or technology service providers may operate outside Australia.

As a result, personal information may be stored, processed or accessed in overseas jurisdictions.

Where the Australian Privacy Principles apply to us, we take reasonable steps to address applicable requirements concerning overseas disclosures, including Australian Privacy Principle 8 where relevant.

The privacy and data protection laws of overseas jurisdictions may differ from those in Australia.

7. Information Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the nature of the information and the risks involved, these measures may include:

• Secure website connections.

• Access restrictions.

• Password-protected systems.

• Payment processing through third-party providers.

• Internal access controls.

• Appropriate security monitoring.

• Reasonable data handling and retention procedures.

Although we make reasonable efforts to safeguard information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable legal obligations, including the Notifiable Data Breaches scheme where it applies.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or authorised by applicable law.

For example, order and transaction records may need to be retained for accounting, tax, dispute resolution and legal compliance purposes.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, where appropriate and legally permitted.

9. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, outdated or misleading.

For example, you may request correction of an incorrect delivery address, email address or customer account detail.

We may need to verify your identity before responding to an access or correction request.

Where applicable, we will respond within the time required by law. If we are unable to provide access or make a requested correction, we will explain the reasons unless legally restricted from doing so.

10. Marketing Preferences

We may send promotional emails where permitted by applicable marketing and privacy laws.

You may opt out of marketing communications at any time by:

• Selecting the unsubscribe link in our promotional emails.

• Contacting us directly at [email protected].

After receiving a valid unsubscribe request, we will take reasonable steps to stop sending marketing communications within the legally required timeframe.

Your choice will not affect essential communications concerning an existing purchase or customer service matter.

11. Children's Privacy

Our website and products are intended for general consumers and are not specifically designed to collect personal information from children.

We do not knowingly collect personal information from children in circumstances where parental or guardian authorisation is legally required but has not been obtained.

If you believe a child has submitted personal information to us inappropriately, please contact our customer support team so that we can assess the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites, payment platforms or other online services.

These third-party websites operate independently and may have their own privacy policies, security practices and information handling procedures.

Vivid Vault Co. does not control the privacy practices of external websites. We encourage visitors to review the relevant privacy notices before submitting personal information to those services.

13. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, you may contact us and explain your concern.

We will review the matter and take reasonable steps to investigate and respond.

If the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, service providers or legal requirements change.

Any revised version will be published on our website with an updated effective date.

We encourage customers to review this page periodically so they remain informed about how their personal information is handled.

15. Contact Information

For privacy questions, access requests, correction requests or complaints, please contact:

Business Name: CDK Consultants
Trading Name: Vivid Vault Co.
Contact Person: Shaun Waler
Email: [email protected]
Business Address: 12 Rosebank Cres, Hurstville NSW 2220, Australia
Website: https://www.vividvaultco.xyz

We appreciate the trust you place in Vivid Vault Co. and are committed to treating your personal information with care, respect and transparency.